Frequently Asked Questions

Returns

 

Can I return products?

Products may be returned for a refund within the first 30 days from the date of the purchase, excluding the shipping charge unless noted specifically on the individual product page. We cannot accept returns of products that are empty. We are not responsible for any Customs Office actions nor for reimbursement of any Customs Fees if products are returned from outside the United States. Please insure returns to assure that they successfully arrive back to us. Please include the products along with a copy of your order invoice and a brief reason for the return.

Individual products may have additional return restrictions noted on the product page.

To return any item, simply contact us toll free at 1-877-DERMADR or email us at to receive a Return Merchandise Authorization (RMA) number, then ship the item(s) back to us along with a copy of your order invoice. Once your return is received, you will receive the refund, along with an email message confirming receipt. Note: Original and/or return shipping fees are non-refundable.

Send returns to:

DERMAdoctor
Attn: Returns
1901 McGee Street
Kansas City, MO 64108

What should my return include?

Please include the products along with a copy of your order invoice and a brief reason for the return.


Shipping

 

How are items shipped?

Domestic orders are shipped via FedEx. You may choose at checkout between 3Day, 2Day or Next Day delivery. FedEx does not deliver to P.O. Boxes. Orders shipped to P.O. Boxes, APO/FPO, Hawaii, Puerto Rico, Guam and Alaska will be shipped U.S. Postal Service Priority Mail with a delivery confirmation number. FedEx may require a delivery signature and does not deliver on weekends or holidays.

What are the shipping costs?

DERMAdoctor offers FREE FedEx 3Day Shipping for all domestic orders over $50!* For orders under $50, our shipping charge is a flat rate of only $5.49 no matter how many items you purchase! There is no additional domestic shipping charge for multiple items.

We offer USPS First Class International for international orders. Shipping is $20.95 for international orders, and orders to Canada will only be charged $7.95. Please allow 10-14 business days for delivery. International orders over 4lbs may be charged the actual cost of shipping. If this is the case, an email requesting approval will be sent. If there are any shipping questions, feel free to contact Customer Service at .

How do I track my order?

After placing your order online you will receive an order confirmation via e-mail. FedEx shipments will also receive another e-mail with a delivery confirmation number on the day of shipping. This will allow you to track your package at www.FedEx.com.

Do you ship internationally?

Yes, we do ship items internationally. Please see our Shipping Information for international information.

What countries do you ship to?

We offer international shipping to many destinations. See our Destinations Served.

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Your Account

 

How do I create an account?

Click on the My account link at the top of the page. This will take you through our easy registration form. Your account settings can then be viewed and edited via your My Account Dashboard.

How do I change my e-mail, password or name?

These settings are found when you click on the My account link at the top of the website.

Why is my account not recognized when I try to log in?

We have found that many people forget their password. Click the "Forget your Password," and we will email you your password immediately.

Alternately, you may have signed up for our email newsletter but not created an account at DERMAdoctor. Go ahead and create an account, it will only take a minute [like all "operations" at DERMAdoctor, we do our best to make it painless]. Rest assured, we will never release any information about you to any third party.

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Newsletters

 

Why should I sign up for email newsletters?

We will keep you informed of the latest information on our website including skin care articles, new products and features on skin conditions, skin care science and the latest ingredients. We also periodically send out special offers such as "Gift With Purchase" or promotional codes that can be used for discounts on purchases and/or shipping.

How do I sign up for email newsletters?

Enter your email address in the "Signup for DERMAdoctor Email" box toward the bottom of any page.

How do I remove my address from the newsletter mailings?

To unsubscribe from our email newsletter, please click on the "unsubscribe" link on the bottom of any DERMAdoctor Newsletter you receive.

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Contact Us

 

How do I contact Dermadoctor?

For general questions, you may email us at or call us Toll Free (In the US only) at 1-877-DERMADR. Outside of the US you may call us at 1-816-472-5700. Our address is:

DERMAdoctor, Inc.
1901 McGee Street
Kansas City, MO 64108

Skin care questions can be answered via email at .

Questions about shipping or returns can be emailed to

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Privacy

 

How safe is my information?

All information about you and your orders are 100% safe. We have never and will never give out, sell or share any information about you to any third party. Please read our Privacy Policy for more details.