Returns and Exchanges

Returns

Products may be returned for a refund within the first 30 days from the date of the purchase, excluding the shipping charge unless noted specifically on the individual product page. We cannot accept returns of products that are empty, on sale or have been discontinued. We cannot be responsible for any Customs Office actions nor for reimbursement of any Customs Fees if products are returned from outside the United States. Please insure returns to assure that they successfully arrive back to us. Please include the products along with a copy of your order invoice and a brief reason for the return.

To return any item, simply contact us toll free at 1-877-DERMADR or email us at to receive a Return Merchandise Authorization (RMA) number, then ship the item(s) back to us along with a copy of your order invoice. Once your return is received, you will receive the refund, along with an email message confirming receipt. Note: Original and/or return shipping fees are non-refundable.

Returns may be sent to us:

DERMAdoctor, Inc.
Attn: Returns
1901 McGee Street
Kansas City, MO 64108

 

Exchanges

With prior approval, and within our 30-day return policy guidelines detailed above, exchanges may be made. When any returned items are received, the exchange will be processed. If the new product ordered is more than the return credit, please specify what form of payment you would like to use to satisfy the account balance and complete the exchange. We do not accept exchanges of products that are empty. Call us toll free at 1-877-DERMADR or email us at to receive a Return Merchandise Authorization (RMA) number