Shipping Information

DERMAdoctor offers FREE FedEx SmartPost Shipping for all domestic orders of over $50 -- or upgrade to FedEx 2Day Air for only $6.95. For domestic orders under $50, we offer FedEx SmartPost Shipping for $5.49 -- or upgrade to FedEx 2 Day Air for $9.95. We also offer an upgrade to FedEx Standard Overnight for $20.95 for all domestic orders.

Domestic orders received Monday through Friday by 2pm Central will be shipped that day. All other orders will be shipped the next business day.

United States Postal Service Shipping Option: Allow one extra day for shipping all orders placed between Friday at 2pm and Monday at 2pm Central.

Please see the following shipping tables:

US Orders
  Order Amount Rate Service
Continental US, PO Boxes, APO/FPO
$50 or less $5.49 FedEx SmartPost
  $9.95 FedEx 2Day Air (No PO Boxes or APO/FPO)
Over $50 FREE FedEx SmartPost
  $6.95 FedEx 2Day Air (No PO Boxes or APO/FPO)
All orders $20.95 FedEx Standard Overnight (No PO Boxes or APO/FPO)
FedEx SmartPost typically delivers in 2-8 business days.  FedEx 2Day Air delivers in 2 business days. FedEx Standard Overnight delivers next business day.
  Order Amount Rate Service
Alaska, Hawaii & US Protectorates $50 or less $5.49 USPS Priority Mail
Over $50 FREE USPS Priority Mail
USPS Priority Mail delivers in 2-3 business days.
 
International Orders
    Rate Service
Canada All orders $9.95 USPS First Class International
All orders $20.95 FedEx International
USPS First Class International: delivers in 7-14 days to Canada.
FedEx International: delivers to Canada in 3-5 days; has full tracking; door-to-door delivery.
 
All other Destinations Served All orders $20.95 USPS First Class International
All orders $30.95 FedEx International
USPS First Class International: Please allow 14-30 days for International delivery.
FedEx International: delivers in 3-5 days; has full tracking; door-to-door delivery.

Domestic orders over 20 pounds and International orders over 4 pounds may be charged the actual cost of shipping. If this is the case, an email requesting approval will be sent.

FedEx shipments may require a signature if there is not a secure location for the driver to leave the package. FedEx does not deliver on weekends or holidays.

After placing your order online you will receive an order confirmation via e-mail. FedEx shipments will also receive another e-mail with a delivery confirmation number on the day of shipping. This will allow you to track your package at www.fedex.com.  Orders shipped via USPS Priority Mail will also receive a shipping confirmation email, however it will not contain a tracking number.

A $5.49 fee will be applied for any shipment sent back to us marked "refused" or "return to sender".

State tax will be charged on orders shipped to Missouri. Products are refundable within the first 30 days from the date of purchase, excluding the shipping charge unless noted specifically on the individual product page. We cannot be responsible for actions of any Customs offices nor for reimbursement of any Customs fees if products are returned. Please insure returns to assure that they successfully arrive back to us. Please include the products along with a copy of your order invoice and a brief reason for the return.

Tracking Your Order

FedEx ExpressAll FedEx shipments will have an assigned tracking number, which will be emailed to you with your final email confirmation. Track your package conveniently online at: www.fedex.com.

International orders, including Canada, are shipped via USPS First Class International unless you upgrade at Checkout to FedEx International. There is no specific tracking number assigned to USPS First Class International that we can send you.  For more details on international orders please see International Shipping.

Shipping Restrictions

Products that have been designated as ORM-D by the U.S. Department of Transportation (DOT) can only be shipped within the Continental United States.

Most of our packages are delivered by a combination of air and ground transport. However, the DOT prohibits air shipment of this item. We're committed to getting your order to you as quickly as possible, but we also want to do it in compliance with DOT rules. That's why we require ground-only delivery, at our Standard Shipping rate, for orders containing DOT-restricted products.

**DERMAdoctor cannot ship DOT-restricted items to Alaska, Hawaii or military addresses.

International Shipping Info:

DERMAdoctor offers direct international shipping to many countries [see Destinations Served Below]. We have also partnered with MyUS.com to provide shipping to over 225 countries worldwide. You will have the choice at Checkout to utilize direct shipping from DERMAdoctor to qualifying international addresses, or create an account with MyUS.com to enjoy the benefits of their service.

DERMAdoctor International Shipping Details

International orders may be subject to Customs inspections and/or fees based upon each specific Country's regulations. We cannot be responsible for these actions nor for reimbursement of any Customs fees if products are returned.

International orders over 4 pounds may be charged the actual cost of shipping. If this is the case, an email requesting approval will be sent.

All international orders, including Canada, that are shipped via USPS First Class International do not have a specific tracking number assigned that we can send you. USPS First Class International shipments are typically delivered in a timely manner. For Canadian Orders, Please allow 7-14 days for routine delivery. All other International orders, please allow 14-30 days for delivery. Sometimes individual countries may hold up packages in their Customs for as long as 30 days. For all USPS First Class International orders, including Canada, we ask that you please check with your local post office if your item is not received within the time frame mentioned above.If your local post office cannot locate the package and it has been past 30-days from the date of purchase, please contact us via e-mail: .

All international orders, including Canada, that are shipped via FedEx International are assigned a tracking number that we send you once the order has shipped. FedEx International shipments are typically delivered in 3-5 days; have door-to-door delivery; and duties and taxes are collected upon delivery.

Please note: items returned to us marked "Refused", "Unclaimed", "Unknown" or "Incorrect Address" are subject to an additional return shipping fee equal to the cost of the original shipping fee.

MyUS.com International Shipping Details

Have Your Very Own U.S. Mailing Address MyUS.com offers convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note: If you use MyUS.com's Personal Shopper service to make a purchase from DERMAdoctor, MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:
1. Get your own U.S. address in America at www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

If you have questions regarding an international order you have already placed or if you have specific questions regarding international orders, please contact MyUS.com directly by clicking on the "Contact Us" link located on the left side of their webpage.

Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.

Destinations Served

American Samoa
Australia
Austria
Bahamas
Belgium
Brazil
British Virgin Islands
Canada
China
Cyprus
Denmark
Federated States of Micronesia
Finland
France
Germany
Great Britain
Greece
Greenland
Guam
Hong Kong
Iceland
India
Ireland
Israel
Italy
Japan
Luxembourg
Malta
Marshall Islands
Netherlands
Netherlands Antilies
New Zealand
Northern Mariana Islands
Norway
Palau
Philippines
Poland
Puerto Rico
Saudi Arabia
Scotland
Singapore
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Trinidad and Tobago
U.S. Virgin Islands
United States
Vatican City

International Product Restrictions

There are some instances in international shipping where a customs department may regulate what is brought into the country.

Due to import restrictions, Glycolic Acid products cannot be shipped to Spain. Please see individual brand and product pages for additional international shipping restrictions.

Risk of Loss

All items purchased from DERMAdoctor.com are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier.